FAQ
Where is Velmia located?
Velmia operates from the United States. Our business address is:
1162 New York Ave, Brooklyn, New York 11203, United States
Do you offer free shipping?
Yes, we provide free standard shipping on every order within the United States.
No minimum purchase is required.
How long does delivery take?
Our delivery timeline is:
- Order Processing: 1–2 business days (Monday–Friday)
- Shipping Time: 5–7 business days (Monday–Friday)
- Total Estimated Delivery Time: 6–9 business days
Delivery time may vary during peak seasons, extreme weather, or carrier-related delays.
Will I receive an order confirmation?
Yes. Once your order is placed successfully, a confirmation email will be sent to you automatically.
Do you provide tracking for orders?
Absolutely. After your order ships, you will receive an email with your tracking number.
Tracking updates may take 24–48 hours to appear.
Can I modify or cancel my order after placing it?
If you need to cancel or change your order, please reach out to us as quickly as possible.
Once the order has been processed or shipped, adjustments may no longer be possible.
What is Velmia’s return policy?
Our complete Return & Refund Policy is available on our website.
It includes details on eligibility, timelines, and how to start a return request.
How do I request a return?
To initiate a return, contact us at: support@velmia.store
Please include your order number and the reason for your return in your message.
Are certain items non-returnable?
Yes. Products marked as final sale or non-returnable are not eligible for return.
These restrictions, if applicable, are clearly stated on the product page.
What if I receive a damaged, defective, or incorrect item?
Inspect your order as soon as it arrives.
If something is damaged, defective, or not what you ordered, contact us within 48 hours with photos of the issue.
We will help resolve it promptly.
Do you charge restocking fees?
No. Velmia does not charge any restocking fees for eligible returns.
How can I contact Velmia customer support?
If you need help or have questions, you can reach us anytime:
Address: 1162 New York Ave, Brooklyn New York 11203, United States
Phone: +1 431 631-2221
Email: support@velmia.store
Our team is here to support you and make your shopping experience simple and enjoyable.